F&I, Variable Sales, & Fixed-Ops Training
Dealership training to drive your success
In today’s rapidly evolving automotive landscape, the need for innovative training solutions is paramount. To thrive, dealerships must adapt a multi-faceted approach that integrates training, cutting-edge technology, and innovative product solutions. We provide all those solutions with a focus on comprehensive F&I, Variable Sales, and Fixed Operations training strategies that enhance consumer experience by streamlining processes, improving customer engagement, and maximizing revenue opportunities. Our training is adaptable, engaging, and highly effective in fostering growth and excellence within the dealership. When effectively implemented, the comprehensive training and development programs we provide not only improve departmental profits, but they enhance employee satisfaction and retention, which drives the overall success of the organization.
F&I Training
We provide the most innovative, best-in-industry training designed to provide F&I Managers with the consultive selling skills necessary to maximize every profit opportunity that will dramatically increase F&I income, as well as enhance the customer F&I experience. Our F&I training sessions can be custom-tailored to our dealer partner’s needs and will take place in person at the dealership, at one of our official off-site training centers, or online through our Virtual Training Network.
Variable Sales Training
To empower your sales team with the skills and techniques they need to excel, we offer a specialized and comprehensive training program. Our sales training is designed for both entry-level and seasoned sales consultants to ensure dealership sales personnel have the tools necessary to provide your savvy consumers with the best customer experience that will increase your sales volume and sales profitability at your dealership.
Fixed-Ops Training
Maximizing automotive Fixed-Ops performance through expert training. Our expert trainers and automotive service consultants are experts at applying management principles and leadership strategies that hold teams accountable to a higher standard of performance and customer care. Ultimately, the goal is to create an exceptional customer experience that exceeds expectations, ensuring that clients return for their automotive needs and recommend the service to others.
Automated Parts & Labor Repair Guarantees
Fixed-Ops Automation (FOA)
Drive customer retention, increase customer pay RO Sales, and generate hundreds of additional warranty contracts every month with the Fixed-Ops Automation (FOA) Service Drive Program.
The FOA platform is a fully automated Service Drive Program based around electronically providing dealership customers with a Lifetime Parts & Labor Repair Guarantee on all qualifying repairs with absolutely zero Service Advisor or other employee intervention.
As a result, the parts & labor warranty contracts are processed without the need for any manual data entry, keystrokes, mouse clicks, or paperwork, enabling service advisors to focus on doing their jobs rather than administrative tasks. This innovation ensures a seamless, reliable experience for both dealership staff and clients.
Providing this "peace of mind" assurance for the duration of vehicle ownership demonstrates the dealership's commitment to their customers, and reinforces customer trust & loyalty, helping to exceed consumer expectations.
This compelling "why repair here" value proposition makes your dealership the preferred choice in your area for vehicle repairs and routine maintenance. Customers feel confident knowing that every repair at the dealership is performed to the highest standards, and should the same issue arise again, the dealership will repair it at no additional cost leading to increases in customer retention and service department profits.
Dealer Benefits of Guaranteeing your Repairs
This sophisticated system helps dealerships generate additional revenue from the service drive, retain a higher percentage of service customers, increase their Effective Labor Rate (ELR), and provide service advisors with another resource to support additional repairs & maintenance during service appointments.
Furthermore, dealerships utilizing this program benefit from decreased repair discounting, encounter fewer lost sales opportunities, and equip their service advisors with a silver lining to present to customers facing higher-cost repairs.
The process requires ZERO changes to any dealership employee's job functions and it creates no additional work for Service Advisors or any other employees.
Dealerships that adopt our automated Parts & Labor Repair Guarantees benefit from a significant volume of warranty contracts generated monthly through the fully automated procedures. The premium reserves accumulated from these new warranty contracts dealerships generate are eligible for dealer profit participation. Dealers may choose to transfer these reserves to established entities or allocate them to newly created structures, such as Retros, Dealer-Owned Warranty Companies (DOWC), or CFC & Super-CFC Reinsurance organizations.
By automatically providing repair guarantees to 100% of all qualifying customers, structured around a Parts & Labor Repair Guarantee, dealerships gain a unique "why repair here" market advantage that leads to significant boosts in customer loyalty, drives revenue growth, and supports high overall customer satisfaction. Retaining existing, highly satisfied clients is not merely a desirable outcome, it is a strategic imperative that creates a long-term competitive advantage in the marketplace.
How FOA functions
The FOA platform streamlines operations at dealerships by automatically generating genuine parts and labor warranty contracts for every eligible repair, entirely removing employee involvement. As a result, warranties are produced without any manual input, so service staff can dedicate their time to customer interactions rather than administrative work.
1. When a customer brings their vehicle in for a customer pay repair, a Repair Order is generated for their authorization.
2. Through the power of our automation and seamless DMS integration, dealerships clearly and transparently include and disclose that a genuine Parts & Labor Limited Warranty is included on all eligible repairs listed on the RO.
3. Upon completion of the Repair Order, warranty details are electronically recorded and transmitted to administrators. Using the FOA platform, the administrators then automatically send the digital warranty contact documentation to the consumer via email no later than the following day.
Why our Service Drive Program delivers
The program stands out due to its advanced process automation, which ensures that every qualifying repair is accompanied by a limited warranty and every non-qualifying repairs does not receive this warranty, effectively eliminating compliance concerns. The system is designed to be 100% fully automated, requiring no additional effort from dealership staff to provide customers with a limited parts & labor warranty contract.
This seamless integration means dealership employees do not need to perform extra mouse clicks, keystrokes, or manage paperwork to create hundreds of new warranty contracts monthly for the dealership. There is no need for customers or employees to sign or file further documents, and the process does not involve upselling vehicle service contracts (VSCs) on the service drive or require Finance & Insurance (F&I) employee involvement.
Service Advisors continue to maintain their complete range of normal job duties and responsibilities, which are vital for the smooth running of the service department and overall customer satisfaction. Simultaneously, Service Advisors are now empowered to deliver the excellent news to dealership service customers: “Our dealership is so confident in the repair work that our highly trained technicians provide that we guarantee our repairs for as long as you own your vehicle.”
Ready to drive more customers into your service lanes, boost repair order sales, increase customer retention, and generate a massive new steady stream of warranty contracts without any employee involvement?
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