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Providing this "peace of mind" assurance for the duration of vehicle ownership demonstrates the dealership's commitment to their customers, and reinforces customer trust & loyalty, helping to exceed consumer expectations. The riveting "why repair here" value proposition makes your dealership the preferred choice in your area for vehicle repairs and routine maintenance. Customers feel confident knowing that every repair at the dealership will be performed to the highest standards, and should the same issue arise again, the dealership will repair it at no additional cost leading to increases in customer retention and service department profits.

The automated Lifetime Parts & Labor guarantee empowers dealership Service Advisors by providing them with another resource to support additional repairs & maintenance during customer service appointments. Furthermore, dealerships utilizing this program benefit from decreased repair discounting, encounter fewer lost sales opportunities, and equip their service advisors with a silver lining to present to customers facing higher-cost repairs.

The Service Drive Program requires no changes or modificationsto the existing job functions of any dealership employees, nor does it impose extra responsibilities on Service Advisors or other staff members. Employees maintain their regular duties without any interruption.

Dealerships that adopt our automated Parts & Labor Repair Guarantees benefit from a significant volume of warranty contracts generated monthly by the automated process. The premium reserves accumulated from these new warranty contracts are 100% eligible for dealer profit participation. Dealers may choose to transfer these reserves to established entities or allocate them to newly created structures, such as Retros, Dealer-Owned Warranty Companies (DOWC), or CFC & Super-CFC Reinsurance organizations.

1.       When a customer brings their vehicle in for a customer pay repair, a Repair Order is generated for their authorization.

2.      Through the power of our automation and seamless DMS integration, dealerships clearly and transparently include and disclose that a genuine Parts & Labor Limited Warranty is included on all eligible repairs listed on the RO.

3.      Upon completion of the Repair Order, warranty details are electronically recorded and transmitted to administrators. Using the FOA platform, the administrators then automatically send the digital warranty contact documentation to the consumer via email no later than the following day.

The program stands out due to its advanced process automation, which ensures that every qualifying repair is accompanied by a limited warranty and every non-qualifying repairs does not receive this warranty, effectively eliminating compliance concerns. The system is designed to be 100% fully automated, requiring no additional effort from dealership staff to provide customers with a limited parts & labor warranty contract.

This seamless integration means dealership employees do not need to perform extra mouse clicks, keystrokes, or manage paperwork to create hundreds of new warranty contracts monthly for the dealership. There is no need for customers or employees to sign or file further documents, and the process does not involve upselling vehicle service contracts (VSCs) on the service drive or require Finance & Insurance (F&I) employee involvement.

Service Advisors continue to maintain their complete range of normal job duties and responsibilities, which are vital for the smooth running of the service department and overall customer satisfaction. Simultaneously, Service Advisors are now empowered to deliver the excellent news to dealership service customers: “Our dealership is so confident in the repair work that our highly trained technicians provide that we guarantee our repairs for as long as you own your vehicle.”