F&I, Variable Sales, & Fixed-Ops Training
Dealership training to drive your success
In today’s rapidly evolving automotive landscape, the need for innovative training solutions is paramount. To thrive, dealerships must adapt a multi-faceted approach that integrates training, cutting-edge technology, and innovative product solutions. We provide all those solutions with a focus on comprehensive F&I, Variable Sales, and Fixed Operations training strategies that enhance consumer experience by streamlining processes, improving customer engagement, and maximizing revenue opportunities. Our training is adaptable, engaging, and highly effective in fostering growth and excellence within the dealership. When effectively implemented, the comprehensive training and development programs we provide not only improve departmental profits, but they enhance employee satisfaction and retention, which drives the overall success of the organization.
F&I Training
We provide the most innovative, best-in-industry training designed to provide F&I Managers with the consultive selling skills necessary to maximize every profit opportunity that will dramatically increase F&I income, as well as enhance the customer F&I experience. Our F&I training sessions can be custom-tailored to our dealer partner’s needs and will take place in person at the dealership, at one of our official off-site training centers, or online through our Virtual Training Network.
Variable Sales Training
To empower your sales team with the skills and techniques they need to excel, we offer a specialized and comprehensive training program. Our sales training is designed for both entry-level and seasoned sales consultants to ensure dealership sales personnel have the tools necessary to provide your savvy consumers with the best customer experience that will increase your sales volume and sales profitability at your dealership.
Fixed-Ops Training
Maximizing automotive Fixed-Ops performance through expert training. Our expert trainers and automotive service consultants are experts at applying management principles and leadership strategies that hold teams accountable to a higher standard of performance and customer care. Ultimately, the goal is to create an exceptional customer experience that exceeds expectations, ensuring that clients return for their automotive needs and recommend the service to others.
Fixed-Ops Automation: Transforming Dealership Service Operations
Fixed-Ops Automation (FOA) is a streamlined process automation solution that empowers service advisors and inspires confidence in customers by offering peace of mind that is backed by the unique promise of guaranteeing repairs for as long as the customer owns their vehicle. This innovation ensures a seamless, reliable experience for both dealership staff and clients.
The FOA platform introduces a fully automated process, enabling dealerships to electronically generate genuine parts and labor warranty contracts on 100% of qualifying repairs without any employee involvement. This means that warranties are created without the need for manual data entry, keystrokes, mouse clicks, or paperwork, allowing service operations to focus on customer engagement rather than administrative tasks.
The "Why Service Here" value proposition distinguishes your dealership from competitors. By guaranteeing repairs for as long as the customer owns their vehicle, dealerships not only set themselves apart from the competition but also instill lasting confidence in their clients. Customers know that every repair is performed to the highest standards, and should the same issue arise again, the dealership will address it at no additional cost. This commitment reinforces customer trust and loyalty, making your dealership the preferred choice for service and repairs.
Dealer Benefits of FOA
By adopting Fixed-Ops Automation, dealers equip their businesses with a powerful market differentiator that directly contributes to increased customer retention and greater profitability. This advanced system enables dealerships to retain more service customers, capturre additional revenue on the service drive, and it offers customers a "silver lining" on expensive repairs.
Dealerships that offer our repair guarantees typically observe increased customer pay RO revenue, fewer repair discounts, reduction in lost sales opportunities, and enhanced support for Service Advisors in promoting additional repairs and maintenance during service appointments.
Dealerships leveraging Fixed-Ops Automation generate a substantial number of parts and labor warranty contracts every month through the fully automated processes. The premium reserves accrued from these warranties qualify for dealership profit participation. Dealers have the discretion to transfer these reserves to established entities or allocate them to newly formed structures such as a Retro, Dealer-Owned Warranty Company (DOWC), or a Reinsurance organization.
By consistently providing repair guarantees, dealerships see significant improvements in customer loyalty, revenue, and operational efficiency, positioning themselves as leaders in customer retention & after-sales service.
How FOA functions
The FOA platform streamlines operations at dealerships by automatically generating genuine parts and labor warranty contracts for every eligible repair, entirely removing employee involvement. As a result, warranties are produced without any manual input, so service staff can dedicate their time to customer interactions rather than administrative work.
1. When a customer brings their vehicle in for a customer pay repair, a Repair Order (RO) is prepared for their signature.
2. With our automation and DMS integration, this Repair Order now seamlessly includes and discloses a genuine Parts & Labor Limited Warranty for all qualifying repairs.
3. After the Repair Order is completed, warranty information is captured electronically and forwarded to administrators, ensuring that customers receive their digital warranty via email overnight.
What sets FOA apart?
The program stands out due to its advanced process automation, which ensures that every qualifying repair is accompanied by a limited warranty. Non-qualifying repairs do not receive this warranty, effectively eliminating compliance concerns. The system is designed to be fully automated, requiring no additional effort from dealership staff to provide customers with a limited parts & labor warranty contract, input repair data, or generate related paperwork.
Thanks to our automation process and DMS programming, the parts and labor warranty disclosure is automatically included on every qualifying Repair Order (RO).This seamless integration means dealership employees do not need to perform extra mouse clicks, keystrokes, or manage additional paperwork. There is no need for customers or employees to sign or file further documents, and the process does not involve upselling Vehicle Service Contracts (VSCs) or require Finance & Insurance (F&I) department participation.
Service Advisors can maintain their regular job responsibilities while also sharing the positive message with customers: “Our dealership is so confident in the repair work that our highly trained technicians provide that we guarantee our repairs for as long as you own your vehicle.”
Ready to drive more customers into your service lanes, boost your customer pay RO sales, and generate a massive new steady stream of warranty contracts without any employee involvement?
Learn More About "Fixed-Ops Automation"Dealer Capital Advance Funding Solutions
